We have a vision larger than the ocean : to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.

We count on our people to make it happen.

Maersk is looking for an enthusiastic individual with solid experience in Customer Service to join our Customer Experience team.

We Offer : We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.Key responsibilities

Handle customer inquiries / requests by telephone, chat and email.

Provide product and service information to customers.

Promote our products in every interaction.

Follow up customer inquiries when necessary.

Willingness to go the extra mile towards the customers & with focus on providing solutions.

Identify, research, analyze and resolve customer complaints.

Identify opportunities to improve customer experience and processes.

Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.

Work independently and assist the team in realizing goals and standards share knowledges and best practices.

We are looking for

Bachelor’s degree in Logistics, International Trade, or related fields.

Minimum 2-3 years of relevant customer service experience.

Previous experience in shipping / logistics and reefer cargo is highly preferred.

An excellent team player.

Able to work under pressure keeping quality in focus.

Good Process understanding &digital proficiency.

Energetic, Well-organized, and Self-Initiated.

Analytical and problem-solving skills

Excellent Stakeholder

management-,interpersonal-,

and communication-skills

Strong execution mindset

Strong Cost conscious and optimization mindset

Speaks and reads fluently English desired, medium level acceptable.

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you.

Apply now!Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!f hiring.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

[email protected]

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